Refund policy

Returns & Refund Policy – Sunnah & Soul

At Sunnah & Soul, every product is chosen and packaged with care and intention.
If something isn’t right, we’re here to help make it easy for you.

Returns

We accept returns within 14 days of delivery for most unused and unopened products.
To start a return, please email info@sunnahandsoul.co.uk with your order number and reason for return.
Once your return is approved, we’ll provide instructions for sending the item back.

Please ensure:

The item is unused, in its original packaging, and in the same condition you received it.

Proof of purchase or order confirmation is included in the parcel.

We recommend using a tracked delivery service when returning items.
Return postage costs are the responsibility of the customer unless the item is faulty or sent in error.

Refunds

Once we’ve received and inspected your return, we’ll send you an email to confirm approval.
Approved refunds will be processed to your original payment method within 5–10 working days.

If you haven’t received your refund after 10 working days, please contact us at info@sunnahandsoul.co.uk.

Exchanges

If you’d like to exchange an item for a different product, please email us.
In some cases, it may be quicker to return the original item for a refund and place a new order.

Damaged or Faulty Items

If an item arrives damaged or faulty, please email photos to info@sunnahandsoul.co.uk within 48 hours of delivery.
We’ll replace it or offer a refund at no extra cost.

Non-Returnable Items

For hygiene reasons, certain items (such as miswak once opened, attar oils, and personal care items) cannot be returned unless faulty.

Questions

If you’re unsure about anything, our team is happy to help.
Email us at info@sunnahandsoul.co.uk and we’ll respond within 24 hours, Monday–Friday.